FAQ
Orders & Payments
Can I cancel my order?
If your order has not yet been picked and packed, you can request a cancellation. You will receive a gift card equal to the value of the items you wish to cancel. As this is a change of mind, we cannot offer a refund. If you have any questions, please contact our team at [email protected].
Can I make an amendment to my order?
We will do our best to make any changes to your order before dispatch but unfortunately we cannot guarantee this is possible. Please email us within 1 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. (This excludes weekends. We will reply to your emails first available opportunity on Monday morning). There may also be other delays which will prevent us from making amendments in time such as over public holidays and sales periods.
What are your payment options?
Lelonys accepts payment from Visa, Mastercard, AMERICAN EXPRESS, DINERS CLUB, and JCB.
Returns/Credit Notes
How do I make a return?
The first, ensure your return meets our return requirements. Then, follow the link below to submit your return within 30 business days of receiving it.
Delivery & Shipping
Has my order been dispatched?
Can I cancel my order?
If your order has not yet been picked and packed, you can request a cancellation. You will receive a gift card equal to the value of the items you wish to cancel. As this is a change of mind, we cannot offer a refund. If you have any questions, please contact our team at [email protected].
Can I make an amendment to my order?
We will do our best to make any changes to your order before dispatch but unfortunately we cannot guarantee this is possible. Please email us within 1 hour of placing your order to ensure the best chance of our team to make any relevant updates to an item or postal address. (This excludes weekends. We will reply to your emails first available opportunity on Monday morning). There may also be other delays which will prevent us from making amendments in time such as over public holidays and sales periods.
What are your payment options?
Lelonys accepts payment from Visa, Mastercard, AMERICAN EXPRESS, DINERS CLUB, and JCB.
Returns/Credit Notes
How do I make a return?
The first, ensure your return meets our return requirements. Then, follow the link below to submit your return within 30 business days of receiving it.
Delivery & Shipping
Has my order been dispatched?
We process orders on business days, which is Monday to Friday.
Please allow 1-2 business days for your order to be dispatched, however, unexpected delays may occur, especially during peak periods or after sales, so thank you for your patience and understanding.
How long until my delivery reaches me?
How long until my delivery reaches me?
Standard delivery takes 6-12 business days
Expedited delivery takes 3-7 business days
Please note that these timeframes are estimates provided by the postal company and may be delayed due to weather conditions or delays by the postal company itself, which we may not be aware of